DELIVERY

RETURNS

Your Account

When using the website you are responsible for maintaining the confidentiality of you account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account. Please inform us immediately if you have reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner. Please ensure that the details you provide us with are correct and inform us immediately of any changes to the information that you provided when registering. Marcuse reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion without charge to you.

Our Contract

When you place an order from Marcuse, we will send you an email confirming receipt of your order and containing the details of your order. We must receive full payment for the products that you order before it can be accepted. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are at liberty to enter into legally binding contracts. Therefore if you are under the age of 18, please solicit your parent or guardian to make the purchase on your behalf.

Pricing

All of the prices on our website are in Australia dollars therefore if you are purchasing your item from outside of Australia, currency fluctuations and credit card charges may apply. All other currencies shown on the site are for reference only. The amount charged to your card could be different depending on the exchange rate of the day your bank processes the transaction.

Delivery

All orders will be dispatched as soon as possible, subject to payment card authorization and stock availability. For delivery charges please see separate section on the website. The customer becomes owner of the goods once the order has been dispatched. When the order has been delivered the goods will be held at your own risk and Marcuse will not be liable for any loss, damage or destruction. If the goods are returned to us because the courier could not complete the delivery the customer will be responsible for the charge of redelivery.

Reward Program

MPoints have no expiry date. Marcuse reserves the right to make any changes to a reward program.

Trademarks

All Marcuse swimwear trademarks, graphics, logos, product names and scripts are the property of their respective owners and may not be used in connection with any other product or service, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Marcuse.

Liability

Marcuse shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of business or profits, loss of goodwill, damage to trading relationships, loss of data and other financial loss. Marcuse's liability in respect of all other losses shall be limited to the invoiced amount of the relevant order. Nothing in this agreement shall limit Marcuse liability for death or personal injury caused by its negligence.

Complaints Procedure

Our policy is to deal with any problems and difficulties efficiently and fairly. If you have reason to complain about the service, please e-mail us at admin@marcuse.com We will, wherever possible, respond within 2 working day, either resolving the complaint, or with a timescale for resolution.